Comments, compliments and complaints

Stage 1 – Resolution:

We commit to resolving your complaint as quickly and fairly as we possibly can. In most cases, we will acknowledge your complaint within 2 working days.

If you are dissatisfied with the response you receive please contact us within 5 working days.

(The vast majority of concerns will be dealt with at this point).

Stage 2 – Escalation:

If you chose to escalate your complaint we aim to resolve matters within 15 working days but we may take a little longer where it’s a bit more complex.

If you are still dissatisfied with the response you receive please contact us within 15 working days.

Stage 3 – Appeals Panel of InterHigh Director’s:

If a successful resolution cannot be found during the complaints process, the Appeals Panel will aim to resolve the complaint and achieve a reconciliation between InterHigh and the complainant. All parties will be notified in writing within 3 working days after the date of the hearing.

The Appeals Panel hearing is the last stage of the InterHigh complaints process.