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We would love to hear you comments, please complete our comments form to tell us how you think we can improve.
Leave us a compliment
Please fill in our compliments form (and share your stories with us).
Leave us a complaint
To make a formal complaint, please use our complaints form below. The InterHigh complaints procedure has three main stages:
Stage 1 – Resolution:
We commit to resolving your complaint as quickly and fairly as we possibly can. In most cases, we will acknowledge your complaint within 2 working days.
If you are dissatisfied with the response you receive please contact us within 5 working days.
(The vast majority of concerns will be dealt with at this point).
Stage 2 – Escalation:
If you chose to escalate your complaint we aim to resolve matters within 15 working days but we may take a little longer where it’s a bit more complex.
If you are still dissatisfied with the response you receive please contact us within 15 working days.
Stage 3 – Appeals Panel of InterHigh Director’s:
If a successful resolution cannot be found during the complaints process, the Appeals Panel will aim to resolve the complaint and achieve a reconciliation between InterHigh and the complainant. All parties will be notified in writing within 3 working days after the date of the hearing.
The Appeals Panel hearing is the last stage of the InterHigh complaints process.