Our school
Comments, compliments and complaints
Your feedback is important to us
At InterHigh, we welcome feedback that will help us to improve our service to parents, learners and teachers. Send us your comment, compliment or complaint.
Leave us a comment
We would love to hear you comments, please complete our comments form to tell us how you think we can improve.
Leave us a compliment
Please fill in our compliments form (and share your stories with us).
Leave us a complaint
To make a formal complaint, please use our complaints form below. The InterHigh complaints procedure has three main stages:
Stage 1 – Resolution:
We commit to resolving your complaint as quickly and fairly as we possibly can. In most cases, we will acknowledge your complaint within 2 working days.
If you are dissatisfied with the response you receive please contact us within 5 working days.
(The vast majority of concerns will be dealt with at this point).
Stage 2 – Escalation:
If you chose to escalate your complaint we aim to resolve matters within 15 working days but we may take a little longer where it’s a bit more complex.
If you are still dissatisfied with the response you receive please contact us within 15 working days.
Stage 3 – Appeals Panel of InterHigh Director’s:
If a successful resolution cannot be found during the complaints process, the Appeals Panel will aim to resolve the complaint and achieve a reconciliation between InterHigh and the complainant. All parties will be notified in writing within 3 working days after the date of the hearing.
The Appeals Panel hearing is the last stage of the InterHigh complaints process.
Comment
As the UK leading online school, we welcome suggestions that will help us to shape and enhance our services.
Leave a commentCompliment
We’d love to hear your stories about how InterHigh has helped you and your family, whether it’s the online learning platform, our flexible approach to learning or even where our staff or services, have exceeded your expectations.
Leave a complimentComplaint
If you aren’t entirely satisfied with the service you have been provided, contact us via our complaint’s procedure. To make a formal complaint, please use our complaints form below.
Leave a complaint